Privacy Policy

1. Scope and responsibility

This Privacy Policy applies to thesolartelecom.com and the project-inquiry channels presented on this website. “Huijue Group,” “we,” “us” and “our” refer to Huijue Group and the relevant Huijue entity that responds to your inquiry or supplies the requested products or services.

For a particular quotation, contract or local operation, the responsible Huijue entity may provide an additional privacy notice if local law requires one.

2. Information we collect

Information you provide

• Inquiry details: name, business email, phone number, country, company and the technical or commercial requirements included in your message.
• Project information: site location, load data, grid or generator conditions, schedules, drawings, specifications and other information you choose to provide.
• Communications: messages and contact details provided by email, telephone, WhatsApp or other agreed channels.

Information collected automatically

Our web server and hosting providers may record technical information such as IP address, browser and device type, requested page, referring page, timestamps and error or security logs. This information supports delivery, diagnostics, cybersecurity and aggregate site measurement.

Cookies and similar technologies

The current website is designed to operate without advertising cookies. Essential technologies may be used for security, network delivery or features that you request. External resources, such as web fonts, may cause your browser to connect to the relevant provider. If optional analytics or marketing technologies are introduced, we will provide choices or obtain consent where applicable law requires it. You can also control cookies through your browser settings.

3. How we use personal information

• Respond to questions and verify how we can contact you.
• Assess telecom site requirements and prepare preliminary designs, quotations or project proposals.
• Manage sales, engineering, supplier, distributor and customer relationships.
• Provide products, documentation, support and after-sales service.
• Operate, secure, troubleshoot and improve the website and inquiry process.
• Maintain business records, prevent fraud and comply with legal or regulatory duties.
• Send relevant business communications where permitted; you may ask us to stop promotional messages at any time.

We do not use information submitted through the inquiry form for automated decisions that produce legal or similarly significant effects.

4. Legal bases where applicable

Depending on your location and the context, we process personal information because it is necessary to respond to your request or take steps toward a contract; because we have legitimate interests in operating a secure B2B website and managing customer relationships; because you have given consent; or because we must meet a legal obligation. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing.

5. Sharing and service providers

We may share information only as reasonably necessary with:

• Huijue companies and authorized personnel involved in sales, engineering, manufacturing, logistics, compliance or support.
• Website and inquiry providers. The contact form sends inquiry data to inquiry.hj-ess.com for receipt and routing. Hosting, cybersecurity, email and IT providers may process data to deliver their services.
• Communication providers. If you choose WhatsApp, email or another external channel, that provider processes information under its own terms and privacy policy.
• Professional advisers and authorities where necessary to protect rights, investigate misuse, comply with law or respond to a valid legal request.
• Business transaction participants if a relevant business or asset is reorganized, financed, acquired or transferred, subject to appropriate confidentiality controls.

We do not sell personal information in exchange for money. We do not use inquiry information for cross-context behavioural advertising.

6. International transfers

Huijue serves international projects. Your information may therefore be processed in China and in other countries where Huijue companies, service providers or project partners operate. Privacy laws may differ between countries. Where required, we use contractual, organizational or other lawful safeguards for international transfers.

7. How long we retain information

We retain inquiry and relationship records only for as long as reasonably necessary for the purposes described in this policy, including follow-up on your request, project delivery, warranty or support, recordkeeping, dispute management and legal compliance. Retention periods vary according to the information, the status of the business relationship and applicable law. Information is deleted, anonymized or securely archived when it is no longer required.

8. Information security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or alteration. Access is limited according to business need. No internet transmission or storage system can be guaranteed completely secure, so please avoid submitting passwords, payment-card data or unrelated sensitive personal information through the project inquiry form.

9. Your rights and choices

Subject to the law that applies to you, you may have the right to request access, correction, deletion, restriction, objection or portability; withdraw consent; opt out of promotional communications; or complain to a data-protection authority. You may also ask about the Huijue entity responsible for a specific inquiry.

Send a request to [email protected]. Please describe the request and the contact channel or inquiry concerned. We may need to verify your identity and may retain limited records where required by law or necessary to establish, exercise or defend legal claims. We will not discriminate against you for exercising an applicable privacy right.

10. Children’s privacy

This is a business-to-business website for telecom and energy professionals. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us so that we can review and remove it as appropriate.

11. External websites and services

This website links to external standards bodies, industry sources, Huijue websites, WhatsApp and other services. Their privacy practices are controlled by their own policies. Review those policies before providing information to an external service.

12. Changes to this policy

We may update this policy when the website, business processes or legal requirements change. The revised version will be published on this page with a new effective date. Material changes may be highlighted through an additional website notice where appropriate.